Return Policy Concerning the Online Shop
ORIA Systems will reimburse you for any faulty product or is in a damaged condition (unless it was damaged / defective due to user handling/installation).
If you wish to return a faulty or damaged product, you must notify us via email: email@example.com
If you return a faulty product, please keep your receipts, and we will reimburse you (via bank transfer).
ORIA Systems also accept the exchange of any undamaged product purchased from us (only via our online shop) so long as it is returned unused, unopen, in its’ original wrapping and with proof of purchase within 14 days of purchase. The client must pay for all return delivery costs and handling fees concerning the exchange.
(handling fee per transaction is: 110$ inc GST)
If you try and upgrade the firmware with an incompatible region firmware and require us to reflash it, the cost is 250 inc GST. We cannot guarantee this can be done.
It is important to note that we sell commercial-grade security and CCTV products. Commercial-grade security and CCTV products do not come with instructions. Only qualified and licensed security technicians must install security and CCTV products. Thus by purchasing from us, you acknowledge that you will hire a qualified and licensed security technician for the installation & configuration of the product you purchased.